Terms & conditions

Terms of Payment

Retail:

- payment in advance by international bank transfer
- payment by PayPal
- payment by credit card on-line
Wholesale:

- payment in advance by international bank transfer
- payment by credit card on-line

Once the payment is secured on our account, we send the goods carefully packed and insured.
The invoice for the goods will be attached in the package.

VAT

We are VAT payers! (21%)
- If you buy as an end customer, you always pay the price including 21% VAT.
- If you buy as a business registered in the Czech Republic, you always pay the price including 21% VAT.
- If you buy as a business registered in EU and you are not VAT registered, you always pay the price including 21% VAT.
- If you buy as a business registered in EU and you are VAT registered, you always pay the price without 21% VAT.
- If you buy as a business registered outside EU and you are VAT registered, you always pay the price without 21% VAT.

Delivery conditions

As we hold many products on stock, we are able to meet very short delivery times. When you order clothes which are on stock, we usually ship your package the next working day after receiving your payment. When you order clothes which are not on stock, we have to make them first and it takes a few days, so we usually ship your goods by latest within one or two weeks after receiving your payment. The delivery time also depends on the size of your order.
Every order is packed carefully and insured!
Return policy

For example if your size does not fit, you can the purchased goods exchange for another size (design) or return it within 14 days from delivery. In both cases the goods must be new, unused, unwashed and including all original tags. For our information put some letter with explanation what do we have to do with the returned clothes and ship it all back to our address. We refund you back only money for the goods excluding postage. Refund is possible only via bank transfer, or via PayPal if you paid for your order via PayPal. We have maximum 30 days for the exchange or refund for the goods you send back to us.

Address for exchanges and returns:

DRAGONFLY trading s.r.o.
Dalimilova 1a
Ceske Budejovice 370 06
Czech Republic (EU)

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