Terms & conditions

Return policy

What to do if the size of your new Dragonfly clothes does not fit? You can either exchange the clothing for another size (design) or return it within 30 days from delivery. In both cases the goods must be new, unused, unwashed and including all original tags. For our information put a short letter with explanation what do we have to do with the returned clothes and ship it all back to our address. Refund is possible via bank transfer or via PayPal if you paid for your order via PayPal. We need maximum 30 days for the exchange or refund.

Address for exchanges and returns:
DRAGONFLY trading s.r.o.
Dalimilova 1a
Ceske Budejovice 370 06
Czech Republic (EU)

Delivery conditions

As we hold many products on stock we are able to meet very short delivery times. When you order clothes which are on stock, we usually ship your package immediately after receiving your payment. When you order clothes which are not on stock, we need a few days to make them. In this case we usually ship your order by latest within one or two weeks after receiving your payment.
Every order is packed carefully and insured!

Terms of Payment

Retail:

- payment in advance by international bank transfer
- payment by PayPal
- payment by credit card on-line

Wholesale:

- payment in advance by international bank transfer
- payment by credit card on-line


Once the payment is secured on our account, we send the goods carefully packed and insured.
The invoice for the goods will be attached in the package.

VAT

We are VAT payers(21%)

- If you buy as an end customer, you always pay the price including 21% VAT.
- If you buy as a business registered in EU and you are not VAT registered, you always pay the price including 21% VAT.
- If you buy as a business registered in EU and you are VAT registered, you always pay the price without 21% VAT.
- If you buy as a business registered outside EU you always pay the price without 21% VAT.