Frequently asked questions

Here, you can find answers to frequently asked questions from our customers. Maybe you will find what you are looking for here :-)

Where can I enter the discount code?

Enter the discount code into the field, which is prepared for you in the first step of the basket. If you purchase the discount code in our e-shop, you will receive an e-mail.

Is it possible to buy for wholesale prices?

Yes. Go to here for all the necessary information. If you want to know anything else, please e-mail us at info@dragonflybrand.com.

Is it possible to combine more discounts and coupons at once?

Unfortunately, this is not possible. For example, it is not possible to use a discount or pay with a coupon on Black Friday. This is technically not possible for our system. It is always only possible to enter one discount coupon into the field.

How long does it take to deliver my goods?

It depends on whether you ordered goods that are in stock or outfits that are not in stock and we first have to sew them. The availability and delivery time is different for every product because we make every outfit at a different workshop and every workshop has different capacities. Seasonality and discounts, like the Summer Sale and Black Friday, also greatly influence the speed of delivery because we receive a large quantity of orders at once during this time, so the delivery time is significantly prolonged. The same applies when we launch a new limited edition because people are usually very interested in it. Therefore, unfortunately, we cannot guarantee that you will receive your order quickly. Sometimes, the carrier may also be delayed, especially during Christmas time. However, we always try to do our best so that you can enjoy your new outfit as soon as possible.

Can you first send me the goods that are in stock and the rest later?

This is possible in exceptional cases, for verified wholesale partners that we have been cooperating with for a long time.

Can I rely on the fact that the colour of the top and the shorts is the same?

Yes. The colour on some of the pictures may look a little different but this is because the pictures were taken at different times, under different lighting conditions, on different models and with different camera technology. If the colour has the same name, it is made of the same material and is the same colour.

Can you also tailor make clothes?

Yes. We can tailor make any product in any colour and size. In such a case, there is an additional charge of only CZK 150 per piece. However, it is not possible to return or exchange tailor made clothes. There is a two year warranty on tailor made clothes, the same as with any other Dragonfly goods. Do you need help with getting the right size? If you cannot decide on whether to get an S or M, we recommend getting the bigger size, so M.

What if something does not fit me?

If at home, you find out that the outfit does not fit, you have 60 days from the date of delivery to exchange the goods or return them. In both cases, the clothes must be new, unused, unwashed and have all the original tags on them. For exchanges, sign into your account at www.DragonflyBrand.com, select the relevant goods directly in the specific order and send the outfit back to us by post. There is no other way to return or exchange the goods. If you send the goods back to us without registering them for a return in your account, we cannot accept your claim, we cannot send you your money or the original goods back. We do not charge any fees for exchanged or returned goods. You only pay for shipping the package to us. New goods are shipped to you free of charge. The only way to send you your money back is by a bank transfer onto a bank account or if you paid the order via PayPal, then via a transfer onto your PayPal account. It can take up to 14 business days to handle exchanges or claimed goods. This period begins on the day we receive the package with the returned goods.

What should I do if I want to exchange, claim or return the goods?

If the clothes don't fit or for any reason, you have changed your mind about the clothes, you have 60 days from the date of delivery to exchange the goods or return them. In both cases, the clothes must be new, unused, unwashed and have all the original tags on them. For exchanges, sign into your account at www.DragonflyBrand.com, select the relevant goods directly in the specific order, print the relevant form and send the outfit back to us by post, along with the relevant form. There is no other way to return or exchange the goods. If you send the goods back to us without registering them for a return in your account at www.DragonflyBrand.com, we cannot accept your claim, we cannot send you your money or the claim goods back. We do not charge any fees for exchanged or returned goods. You only pay for shipping the package to us. New goods are shipped to you free of charge. The only way to send you your money back is by a bank transfer onto a bank account or if you paid the order via PayPal, then via a transfer onto your PayPal account. It can take up to 14 business days to handle exchanges or claimed goods. This period begins on the day we receive the package with the returned goods.

When will I get money back for returned goods?

It can take up to 14 days business days to handle exchanges or claimed goods. This period begins on the day we receive the package with the returned goods. This period is given by the law. The only way to send you your money back is by a bank transfer onto a bank account or if you paid the order via PayPal, then via a transfer onto your PayPal account.

How can I become an ambassador of the Dragonfly brand?

Are you good at any sport? Would you like to receive our clothes on a regular basis and free of charge? Send us your Instagram or Facebook link to info@dragonflybrand.com and we will get in touch with you.

How can I get Dragonfly clothes for free?

There are more ways. You can either become our ambassador or go to our social networks, where we constantly have contents for free clothes. We really give away a lot.

How long does it take to deliver goods that are in stock? How long does it take to deliver goods that are not in stock?

We provide information about the approximate availability of every product in our e-shop. Based on this information, you can find out when the goods will be delivered to you. Once your package is sent, you will receive an informative e-mail. If you order goods that are not in stock, the delivery time is prolonged by the time it takes to make the product. Information about the time it takes to make a product is also available in the e-shop, next to the specific product.

Are the Dragonfly leggings see-through?

No. We only use top quality material, under which you cannot see the skin or panties. However, if you wear black panties under white leggings, the panties will be a bit visible :-)

When do you plan on launching the next limited edition or something new?

Subscribe to receive our newsletter and be the first to find out.

How much is shipping?

Go to https://www.dragonflybrand.com/cz/shipping/ for all information regarding shipping.

Do you also have a stone shop in addition to the e-shop?

We do not run our own stone shop but we sell our products to hundreds of wholesalers and fitness centres in 80 countries worldwide. Try searching the web to see if Dragonfly clothes are sold near you :-)

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Why Dragonfly?

  • Quality materials

    High quality material

    We make Dragonfly clothes in one of our own and two external manufactures in the European Union. We have years of excellent experience with it. Therefore, we are able to check the entire production and keep the high standard of our clothes.

  • Return

    60 day return policy

    Do the clothes not fit you? No problem. You have 60 days to return them. We will exchange the goods for other goods or give you your money back.

  • Ok

    Support for sporting events

    We sponsor sports events and competitions worldwide. By purchasing Dragonfly clothes, you are contributing to your favorite sport.

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